Frequently Asked Questions
Everything you need to know about our architectural concrete surfaces.
What is the lead time for custom concrete orders?
Standard lead times for our handcrafted tiles and slabs are typically 8 to 12 weeks, depending on the complexity of the design and current production volume.
How do I care for and maintain my concrete surfaces?
We recommend cleaning with a pH-neutral soap and warm water. Avoid abrasive scrubbers or acidic cleaners, and we suggest resealing your surfaces every 2 to 3 years to maintain their protective barrier.
Do you offer shipping across the United States?
Yes, we ship nationwide via specialized freight carriers. Each order is securely crated to ensure your concrete products arrive in perfect condition.
Can I request custom colors or aggregates?
Absolutely. We specialize in bespoke architectural solutions and can match custom pigments or incorporate specific stone aggregates to meet your project's aesthetic requirements.
Are your products suitable for outdoor use?
Yes, our concrete products are engineered for durability in both interior and exterior environments, including high-traffic commercial spaces and residential patios.
What is your return policy for tile and slabs?
Due to the custom, made-to-order nature of our architectural concrete, we do not accept returns. We strongly recommend ordering samples before placing a full order to ensure color and texture accuracy.